Owner FAQs

Nope, you’re not required to accept Section 8 (Housing Choice Voucher) tenants or participate in any voucher program. That decision is completely up to you as the property owner.

Yes. Flagship Property Management, LLC (DBA Flagship Realty Group) is a fully licensed real estate firm in North Carolina. Our owner, leasing agents, and general manager all hold active licenses, so everything is handled professionally and in compliance with state regulations.

Yes, you can. We’re available by email 24/7, and we also have an after-hours call center for emergency maintenance issues. Plus, both owners and tenants can log into their online portals anytime to send messages, request maintenance, or make payments.

Yes, everything is done through direct deposit. It’s the fastest and most secure way to get your rental income.

When you sign the management agreement, you’re authorizing Flagship to handle lease signing on your behalf for approved tenants. We’ll always notify you once a lease is signed, and you can get a copy anytime through your owner portal.

We do! In addition to property management, we have a full real estate sales team that can help if you ever decide to buy or sell.

Owner payments are typically sent out via direct deposit between the 14th and 18th of each month. If additional rent comes in later, there’s usually a second distribution between the 25th and 28th.

Most of the time, the security deposit is equal to one month’s rent. These funds are held in a trust account in accordance with North Carolina regulations.

You’ll receive a monthly owner statement each time a distribution is processed. Since distributions usually happen twice a month, you’ll get regular updates along with them.

We only get paid when you get paid. Management fees are collected after rent has been received. If your property is vacant during a full management turnover, you won’t be charged a management fee during that time.

That can vary depending on the market and your specific property. The best way to find out is to request a rental analysis through our website, which will give you a current estimate based on real data.

Most leases are for 12 months, but there can be some flexibility depending on the situation. In certain cases, tenants may be able to choose different lease terms if everyone agrees.

We manage a wide variety of residential properties, single-family homes, condos, townhomes, and apartments, throughout Eastern North Carolina, including Greenville and Goldsboro.

We use a standard North Carolina lease that’s designed to be clear and straightforward. Most leases are 12 months, but longer terms can be discussed if needed.

We serve a large portion of Eastern North Carolina, including Greenville, Goldsboro, Wilson, New Bern, Morehead City, and many surrounding areas.

Yes, we do. We’ve built strong relationships with vendors in each of our markets. They know our expectations, which helps keep maintenance and repairs running smoothly.

Yes, many members of our team, including leadership, are real estate investors themselves. That gives us a better understanding of what owners care about and how to protect your investment.

Not at all. While we do have a sales team available, you’re never required to use us if you decide to sell.

Routine maintenance is the owner’s responsibility. However, if damage is caused by a tenant’s negligence or misuse, those costs are passed on to the tenant.

In most cases, we hold the security deposit in a trust account. That said, there are some situations where an owner may choose to hold it themselves.

Normal wear and tear is just the natural aging that happens with everyday use, nothing caused by neglect or damage.

Some common examples include:

• Small nail holes from hanging pictures
• Minor paint touch-ups
• Carpet wear from foot traffic
• Worn flooring over time
• Light scuffs on hardwood floors
• Routine cleaning between tenants
• Worn locks or fixtures
• Sun-faded blinds or minor caulking

First, contact your insurance company right away. Then:

• Take photos of all damage
• Address any water issues quickly
• Reach out to restoration companies for quotes
• Move tenants if you have another available unit (if possible)
• Involve the tenant’s renters insurance if they caused the fire

Avoid offering hotel stays, those are typically covered by renters insurance, not the owner’s policy. Once insurance approves a vendor, they’ll handle the cleanup and repairs. Many policies also include lost rent coverage, so it’s worth confirming with your provider.

We can get started as soon as all required paperwork, like the management agreement, is completed and signed.